Live chat is an important option for business. It allows their customers to contact them immediately to get support and assistance.
Today, we will evaluate top 10 live chat service providers.
#1 LiveChat Inc.
LiveChat is one of the widely used Livechat application. It has almost all features which are required by businesses.
Following are the features available in Livechat:
- Visitors information
- File sharing
- Chat archive / Chat transcript / Chat tags
- Canned responses
- Visitors banning
- Automatic greetings
- Eye catcher
- Integration with lots of applications i.e. Salesforce, Mailchimp, Dropbox, Facebook and many more
- Chats / Tickets reports.
There are many other features available in it. For more information, you can refer LiveChat Inc.
Olark is another widely used Live chat application and it can be integrated to website easily.
Following are some features which are available in Olark chat:
Match your chat box to your brand
You can easily customise the chat to meet the with your website’ layout. Using their visual tweak, you can modify it.
Save time with automation
Use Olark’s easy-to-configure live chat automation rules to engage more customers and speed up your workflow. Greet customers automatically, send custom messages based on visitor behaviour, route chats to the right department, show and hide your chat box, and more.
Learn from live chat analytics
You can use detailed live chat reports (updated in real-time) so you can monitor chat volume, customer satisfaction, and agent activity as often as you need to make smart staffing and prioritization decisions.
Custom chatbox forms
You can customise the chatbox form to ask additional information before chat begin. This is useful to get additional information from visitors.
Integrate with your favorite software
You can easily integrate Olark with Salesforce, Hubspot, or MailChimp. Also, you can use ready to use plugin for eCommerce platforms like Shopify, WordPress, Magento, and BigCommerce.
For more information and features about Olark chat, you can visit Olark website.
Following are the list of features available in MyLiveChat:
- Multiple Simultaneous Chat Sessions
- High Reliability, Scalability and High Load Support
- Customizable Visitor Popup Messenger
- Receive an alert
- Chat live with visitors using SSL (Secure Sockets Layer)
- Spell Checker
- Canned Responses
- See all visitors
- Proactive Chat
- No additional software is needed
- Fast response time even on a slow connection
- GDPR Compliance
- Real Time Website Visitor Monitoring
- More features
Note: We have provided information based on the available features. You can sign up and fully test their services to get more information. It is possible that features are updated by individual providers. This article is just information purpose.
We will be adding more providers as soon as possible.