Businesses are constantly seeking out the top Live chat software and chat service providers to enhance their customer support capabilities. Live chat is a powerful tool that enables companies to promptly assist and engage with their customers, leading to increased customer satisfaction and the acquisition of new clients. This article reviews the best live chat software and service providers available.
Best Live Chat Software and Chat Service Providers
1. LiveChat Inc.
LiveChat Inc. is a popular live chat software provider that offers businesses a range of features to enhance their customer support capabilities. Their software is easy to set up and allows businesses to chat with their customers in real-time via their website, social media platforms, or mobile applications.
Following are the features available in Livechat:
- Visitors information
- File sharing
- Chat archive / Chat transcript / Chat tags
- Canned responses
- Visitors banning
- Automatic greetings
- Eye catcher
- Integration with lots of applications i.e. Salesforce, Mailchimp, Dropbox, Facebook and many more
- Chats / Tickets reports.
LiveChat’s platform includes a suite of tools to help businesses manage their chat conversations, such as canned responses, chat tags, and chat transcripts. The software also offers integrations with a wide range of business applications, including CRM and e-commerce platforms.
Furthermore, LiveChat provides 24/7 customer support and offers detailed analytics and reporting tools to help businesses analyze their chat performance. They offer a range of pricing plans to suit businesses of all sizes and industries, including a free trial to test out the software. Overall, LiveChat is a reliable and user-friendly option for businesses looking to implement live chat support.
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There are many other features available in it. For more information, you can refer LiveChat Inc.
2. Olark
Olark is another widely used Live chat application and it can be integrated to website easily. Following are some features which are available in Olark chat:
Match your chat box to your brand
You can easily customise the chat to meet the with your website’ layout. Using their visual tweak, you can modify it.
Save time with automation
Use Olark’s easy-to-configure live chat automation rules to engage more customers and speed up your workflow. Greet customers automatically, send custom messages based on visitor behaviour, route chats to the right department, show and hide your chat box, and more.
Learn from live chat analytics
You can use detailed live chat reports (updated in real-time) so you can monitor chat volume, customer satisfaction, and agent activity as often as you need to make smart staffing and prioritization decisions.
Custom chatbox forms
You can customise the chatbox form to ask additional information before chat begin. This is useful to get additional information from visitors.
Integrate with your favorite software
You can easily integrate Olark with Salesforce, Hubspot, or MailChimp. Also, you can use ready to use plugin for eCommerce platforms like Shopify, WordPress, Magento, and BigCommerce.
For more information and features about Olark chat, you can visit Olark website.
3. HubSpoot
HubSpot is a popular all-in-one marketing platform and it offers both live chat and chat bot builder. HubSpot has free Live chat plan and you can start with it. Apart from Hubspot Live chat, they also provide other services.
HubSpot has wide range of products related to customer services and acquisition. HubSpot Live Chat also offers a useful Slack integration, allowing you to receive live chat notifications and message customers directly from this platform. They also have a mobile app to interact with your Live chat users from your mobile device.
While their free service is limited to live chat, they also have paid services and marketing plans that can help you to extend your live chat functionality into single comprehensive HubSpot CRM Software platform.
4. LiveAgent
If you are looking for a solution for Live chat and as well as help desk system, you search will end up at LiveAgent. LiveAgent will allow you to add Live chat support option as well as ticket system using their help desk feature.
LiveAgent also offers integration with major messaging platform like Facebook, Twitter and Instagram.
5. MyLiveChat
MyLiveChat is offering free as well as paid plan. It comes with many features. If you need only one agent, you can go for their free plan. Free plan comes with limited features.
Following are the list of features available in MyLiveChat:
- Multiple Simultaneous Chat Sessions
- High Reliability, Scalability and High Load Support
- Customizable Visitor Popup Messenger
- Receive an alert
- Chat live with visitors using SSL (Secure Sockets Layer)
- Spell Checker
- Canned Responses
- See all visitors
- Proactive Chat
- No additional software is needed
- Fast response time even on a slow connection
- GDPR Compliance
- Real Time Website Visitor Monitoring
- More features
6. Tidio
Tidio is known for its chatbot feature. Whether you are on desk or not, you can design your chatbot to answer your customers queries so that the get assistance.
7. Pure Chat
Pure Chat is designed to focus on Live Chat solution. Those who are looking for Live Chat solution only, Pure Chat should be in top of their choice. It should meet all Live Chat requirements.
Following are the top features included in Pure Chat:
- Customizable chat widget
- Unlimited Chat History Transcripts
- iOS and Android Mobile Apps
- File Transfer
- Realtime Analytics and Visitor Tracking
- Unlimited Chat History Transcripts
- Trigger-Based Actions and Alerts
- Comprehensive Account Statistics and Reports
Note: We have provided information based on the available features. You can sign up and fully test their services to get more information. It is possible that features are updated by individual providers. This article is just information purpose.
We will be adding more providers as soon as possible.
I have been using LiveChat Inc. chat since more than a year. It is simply excellent and really a value for money. I would recommend to try their who are looking for Live chat option for their business. It is worth to try their trail to fully test their services.
My company recently needed solution for Livechat as well as help desk. We went for LiveAgent and it meets all our requirements for customer support for Livechat as well as help desk. It is worth to give it a try if you are looking for bundled solutions (Livechat and help desk).
+1 to LiveChat Inc. We have been using it since more than a year. It just works without any problem.
LiveChat Inc. is one of the best live chat software I have ever used. I would recommend all who are looking for Live chat. You can try their trail period to evaluate their service.
I was looking for Live chat and helpdesk solution and LiveAgent works for me. I get both solutions at one place using LiveAgent.
Thanks,
Steve
We are using HubSpot and it meets all our requirements.