Attenda Limited, the Always On Managed Services company, today announced that it had signed a three year contract with MNPA Limited to manage its new web-based customer self-service portal.
Voted 2008 Pension Administrator of the Year, MNPA, a subsidiary of the £3 billion Merchant Navy Officers Pension Fund, is a multi-award winning pension administration specialist. It provides pension administration services to a wide range of clients, who value strong working relationships. They adopt a partnership approach to service development and look to deliver a consistent high quality service to members, pension managers, HR and payroll contacts alike.
The Attenda contract is the first significant web-based project for MNPA, aimed at delivering more self-service options to their membership to improve customer care and reduce the administration burden internally.
Commenting on the contract, Paul Rooney Information Systems Manager, MNPA said, “As a strategic project, minimising risk was a key factor in the decision making process and this led us to outsource the operational management and support of the website infrastructure to Attenda.”
Rooney continues, “Attenda had all the required credentials with a proven capability and track record in operating and managing high availability business critical web applications for some of Europe’s leading companies.”
Based upon Microsoft technologies, the infrastructure has been designed to provide MNPA with the high level of availability required to meet their increasingly demanding customer needs. As a Microsoft Gold Certified Partner for Hosting and Application Services, Attenda has a high level of operational excellence in delivering managed hosting services on the Microsoft platform. Attenda is leading the way in designing and operating reliable, secure and highly available Microsoft .NET infrastructure, supported by an extensive team of qualified Microsoft engineers with the understanding and expertise in the latest advanced & complex Microsoft technologies.
With MNPA’s administering benefits for more than 350,000 pension scheme members, 24x7 availability and IT certainty were key in MNPA’s decision to outsource the hosting and operational management of its website platform to Attenda.