Web Hosting Forum - A Web Hosting community for Webmasters


Divi WordPress Theme

Author Topic: The password for 'root' could not be changed - WHM error  (Read 4703 times)

0 Members and 1 Guest are viewing this topic.

Offline Raju

  • New Member
  • *
  • Posts: 21
  • iTrader: +0/-0
    • View Profile
The password for 'root' could not be changed - WHM error
« on: February 26, 2009, 10:18:32 AM »
Hi,

I am facing a weird in my WHM. I am able to login to my WHM but when I try to change the root password from WHM I get the below message:

-----------------------------------
Results of Password Change

The password for 'root' could not be changed because: Sorry, the user root is currently suspended. Changing the user's password would unsuspend the account.
-----------------------------------

I have latest released installed on the server. cPanel version 11.24.4-R33609.

What could be the problem? I have never faced this problem in the past.

Thanks,

Raju

VPS Hosting - AccuWebHosting

Offline Kailash

  • Administrator
  • Web Hosting Master
  • *****
  • Posts: 601
  • iTrader: +153/-0
    • View Profile
Re: The password for 'root' could not be changed - WHM error
« Reply #1 on: February 28, 2009, 01:18:25 AM »
In cPanel server, cPanel creates a file in /var/cpanel/suspended/ folder for each suspended users. Make sure there is no file for root in this directory.

Kailash

Offline Raju

  • New Member
  • *
  • Posts: 21
  • iTrader: +0/-0
    • View Profile
Re: The password for 'root' could not be changed - WHM error
« Reply #2 on: March 01, 2009, 12:07:50 AM »
Quote from: "Kailash"
In cPanel server, cPanel creates a file in /var/cpanel/suspended/ folder for each suspended users. Make sure there is no file for root in this directory.

Yes, there was a file called root in that directory. I had removed it and then I was able to reset the root password from WHM.

Thanks,

Raju

Offline yours

  • New Member
  • *
  • Posts: 19
  • iTrader: +0/-0
    • View Profile
Re: The password for 'root' could not be changed - WHM error
« Reply #3 on: March 31, 2011, 12:25:17 PM »
Explain administrator has cancelled your users

Divi WordPress Theme
Tags:
 

Related Topics

  Subject / Started by Replies Last post
0 Replies
5684 Views
Last post September 13, 2008, 09:51:19 AM
by Kailash
0 Replies
812 Views
Last post March 20, 2015, 11:07:23 PM
by Kailash
1 Replies
779 Views
Last post March 26, 2015, 08:40:34 AM
by utsav
3 Replies
936 Views
Last post October 05, 2016, 11:30:52 PM
by mellisas
0 Replies
431 Views
Last post August 19, 2015, 12:08:36 PM
by daviddeemarcos