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“Advantages of adding live chat to website:

Topic: “Advantages of adding live chat to website:  (Read 4231 times)

Offline LBC201

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“Advantages of adding live chat to website:
« on: August 30, 2010, 01:02:05 PM »
Adding live chat to website is very useful and it helps in increasing online sales and maximizing return on investment. Just by adding live chat to your website will not work the main thing is to provide 24/7 support to your website visitors. Live Business care providing such services at very nominal prices.
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LiveBusinessCare
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Offline patrickshagel

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Re: “Advantages of adding live chat to website:
« Reply #1 on: September 08, 2010, 03:59:35 PM »
Add live chat on the site is very useful and it helps increase online sales and maximize return on investment. While adding live chat on your site will not work on the key is to provide support 24 / 7 on your site visitors. Live firms offering such services to care very little cost.

Offline SevenL_Leon

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Re: “Advantages of adding live chat to website:
« Reply #2 on: September 14, 2010, 09:57:30 PM »
Adding a live chat will definitely help those that are running e-commerce websites.
Other than that, it doesn't seem to be useful for other niches.

Offline jennyjenna

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Re: “Advantages of adding live chat to website:
« Reply #3 on: March 19, 2012, 01:26:41 PM »
 Adding live chat to website is very useful and it helps in increasing your online sales and maximizing return on investment by using the Internet as a medium.

Offline Steve Smith

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Re: “Advantages of adding live chat to website:
« Reply #4 on: April 05, 2013, 12:39:40 PM »
 Provide live online customer support:
Add live chat to your website as a new line of communication between your customer service, help desk, call center representatives and your website visitors to improve your response times and make your team more efficient.

Proactive Sales:
Why wait for visitors to request support when members can proactively assist them? With a click of a mouse, members can automatically open a chat window on visitor's computer and provide support or close a sale.

Reduce customer support costsReduce shopping cart abandonment
Give your potential customers immediate access to someone at critical points of the buying process. According to Forrester Research, 66% of all shopping carts are abandoned for service related issues.

Improve customer loyalty and satisfaction:
The typical response time to customer inquiries via e-mail is over 24 hours, and many go completely unanswered. Web based chat provides live help immediately, letting your customers know that your organization cares about all their needs.

Convert more visitors into customers:
With live help you can convert your website from a place people go to learn about you, to a place where you are building strong relationships with each and every visitor, and converting those relationships into sales. Rather than having a potential customer simply read your marketing materials, you can let them interact directly with your organization, or collect the critical information you need to improve your business.

Offline AmarInfotech

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Re: “Advantages of adding live chat to website:
« Reply #5 on: September 20, 2017, 12:27:10 PM »
live chat has become a good feature for the website, it also good for marketing and customer support purpose, live that always good to give your customers a choice when they need to contact you.
it helps you to get more insight into your customer's behaviour.
you can give example that:
where your website visitors are from, how they found your website, which type of products/service they viewed. it's also an easier way to communicate with customers.     
   

Offline Hitesh Patel

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Re: “Advantages of adding live chat to website:
« Reply #6 on: September 23, 2017, 12:27:33 PM »
Advantages of using the live chat feature on your website:

1.> Real-Time Convenience.
2.> Cost Efficient
3.> Always one step ahead of your competitors.
4.> Develop a deeper connection with customers.
5.> Live Chat Analytics can be used to improve your customer relationship.
6.> Increase in conversation.
7.> Increase in Sales
8.> Expand Market Reach
9.> Faster Problem Solving ability.
10.> Productive outreach.

Offline maheshseo

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Re: “Advantages of adding live chat to website:
« Reply #7 on: September 25, 2017, 10:08:38 AM »
better customer service, better conversion rate
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