Live chat VS ticket based system
« on: February 04, 2014, 11:33:49 PM »
Running a hostig service with Live chat operators can drastically improve business and productivity, apart from the servers, one of the main section of hosting is the support system that is being offered by the providers.
Ticket based system is also very good, but i founf out that clients prefer to go on live chat where they can speak to someone instantly than waiting for 10minutes or more for reply or resolution.