Semi-Dedicated Support Plan at etechsupport
« on: March 09, 2021, 05:43:26 PM »
eTechSupport has been in business since 2005 and has successfully catered to a global customer base for Remote Infrastructure Managed Services such as Outsourced Web Hosting Support, Remote Server Administration, Helpdesk & Live Chat Support, Server Management & Monitoring, Migration as a Service and much more.

Semi-Dedicated Support service is designed for web hosts who require priority support near identical to hiring Dedicated Support Staff but without the high costs attached to it. eTechSupport Semi-Dedicated Support service offers prompt support as well as staff efficiency with similar SLAs. By virtue of sharing of staff between two web hosting companies, Semi-Dedicated Support service offers similar level of support as hiring dedicated staff but at a much lower cost.
eTechSupport Semi-Dedicated plans include 24/7 staff availability, 24/7 server monitoring, 24/7 emergency server administration and server security hardening in addition to the core support services.

KEY FEATURES
•   Certified & Trained Staff
•   100% White Label Support
•   24/7/365 Server Monitoring
•   Flexible Hours Coverage
•   Standard SLAs
•   Customizable Plans
•   Monthly Work Reports
•   Direct Communication Channels

SD Level-1
Price/Mo - $300
Skill Level - 1 x Level-1 Tech
Availability - 8 Hours/Day, 5 Days/Week
Certified Technicians √
Mode of Communication - Helpdesk/Live Chat
Quality Assurance - Supervision by 1 Quality Manager
Direct Communication - Skype Communication
Platform - Linux/Windows
Number Of Tickets - Up to 100/Month
Number Of Servers - Up to 5
Response Time - 30 Mins.
Resolution Time - 4-8 Hrs
7 Day Free Trial – Available

SD Level-2
Price/Mo - $450
Skill Level - 1 x Level-2 Tech
Availability - 8 Hours/Day, 5 Days/Week
Certified Technicians √
Mode of Communication - Helpdesk/Live Chat
Quality Assurance - Supervision by 1 Quality Manager
Direct Communication - Skype Communication
Platform - Linux/Windows
Number Of Tickets - Up to 100/Month
Number Of Servers - Up to 5
Response Time - 30 Mins.
Resolution Time - 4-12 Hrs
7 Day Free Trial – Available

SD Level-3
Price/Mo - $600
Skill Level - 1 x Level-3 Tech
Availability - 8 Hours/Day, 5 Days/Week
Certified Technicians √
Mode of Communication - Helpdesk/Live Chat
Quality Assurance - Supervision by 1 Quality Manager
Direct Communication - Skype Communication
Platform - Linux/Windows
Number Of Tickets - Up to 100/Month
Number Of Servers - Up to 5
Response Time - 30 Mins.
Resolution Time - 4-12 Hrs
7 Day Free Trial – Available


Should you have any questions or inquiries, talk to our Sales representatives on Live Chat/Skype or FILL OUT THIS FORM, we'll be more than happy to answer any questions and work out an inclusive custom quote for you