Semi-Dedicated Support Plan at etechsupport
« on: July 02, 2021, 07:35:31 PM »
eTechSupport has been in business since 2005 and has successfully catered to a global customer base for Remote Infrastructure Managed Services such as Outsourced Web Hosting Support, Remote Server Administration, Helpdesk & Live Chat Support, Server Management & Monitoring, Migration as a Service and much more.

Semi-Dedicated Support service is designed for web hosts who require priority support near identical to hiring Dedicated Support Staff but without the high costs attached to it. eTechSupport Semi-Dedicated Support service offers prompt support as well as staff efficiency with similar SLAs. By virtue of sharing of staff between two web hosting companies, Semi-Dedicated Support service offers similar level of support as hiring dedicated staff but at a much lower cost.
eTechSupport Semi-Dedicated plans include 24/7 staff availability, 24/7 server monitoring, 24/7 emergency server administration and server security hardening in addition to the core support services.

KEY FEATURES
•    Certified & Trained Staff
•    100% White Label Support
•    24/7/365 Server Monitoring
•    Flexible Hours Coverage
•    Standard SLAs
•    Customizable Plans
•    Monthly Work Reports
•    Direct Communication Channels

SD Level-1
    •    Price/Mo - $300
    •    Skill Level - 1 x Level-1 Tech
    •    Availability - 8 Hours/Day, 5 Days/Week
    •    Certified Technicians √
    •    Mode of Communication - Helpdesk/Live Chat
    •    Quality Assurance - Supervision by 1 Quality Manager
    •    Direct Communication - Skype Communication
    •    Platform - Linux/Windows
    •    Number Of Tickets - Up to 100/Month
    •    Number Of Servers - Up to 5
    •    Response Time - 30 Mins.
    •    Resolution Time - 4-8 Hrs
    •    7 Day Free Trial – Available

SD Level-2
 
    •    Price/Mo - $450
    •    Skill Level - 1 x Level-2 Tech
    •    Availability - 8 Hours/Day, 5 Days/Week
    •    Certified Technicians √
    •    Mode of Communication - Helpdesk/Live Chat
    •    Quality Assurance - Supervision by 1 Quality Manager
    •    Direct Communication - Skype Communication
    •    Platform - Linux/Windows
    •    Number Of Tickets - Up to 100/Month
    •    Number Of Servers - Up to 5
    •    Response Time - 30 Mins.
    •    Resolution Time - 4-12 Hrs
    •    7 Day Free Trial – Available

SD Level-3
    •    Price/Mo - $600
    •    Skill Level - 1 x Level-3 Tech
    •    Availability - 8 Hours/Day, 5 Days/Week
    •    Certified Technicians √
    •    Mode of Communication - Helpdesk/Live Chat
    •    Quality Assurance - Supervision by 1 Quality Manager
    •    Direct Communication - Skype Communication
    •    Platform - Linux/Windows
    •    Number Of Tickets - Up to 100/Month
    •    Number Of Servers - Up to 5
    •    Response Time - 30 Mins.
    •    Resolution Time - 4-12 Hrs
    •    7 Day Free Trial – Available

Should you have any questions or inquiries, talk to our Sales representatives on Live Chat/Skype or FILL OUT THIS FORM, we'll be more than happy to answer any questions and work out an inclusive custom quote for you