cPanel AutoSSL option not showing to user

[Chris]

Hi,

I have recently configured one cPanel server for shared hosting. I have noticed that cPanel user is not able to manage their AutoSSL certificate from their cPanel.

In cPanel SSL/TLS Status option is not showing. I have verified that it is enabled from "Feature Manager". Did I mess up something?

Greatly appreciate if anyone can help to fix this!

Thanks,
Chris

[Kailash]

Hello Chris,

It requires to enable couple of settings to allow end cPanel user to manage SSL/TLS status and AutoSSL certificate. You can refer our following KB to resolve this problem:

SSL/TLS Status is not showing in cPanel

Don't worry, you just need to adjust couple of settings. That's it!

Regards,
Kailash