403 Forbidden error

[OurFreeSociety]

Hi all,

I'm new to the forum & I hope this is the right thread to post it in.

So I recently moved hosters & I use ManageWP to log into all of my sites. I've been using them for what, the last 10-15 years?

While I have other issues with this one site, I've NEVER ever had an issue with whatever a 403 is. I'm a non profit, so I don't even know what this means.

I'm already logged in through MWP & I go to edit a comment I made on my own article. I get that error.

Or I try to even load the page & I get that error.

I tried to just log in manually without MWP & I got that error.

The hoster is denying it has anything to do with him, but what else could it be. I've never had this issues with the last 2 hosters I've been with for years.

Here's what he said...

"403 is strictly authentication and nothing else. It has nothing to do with who or where the login is having, only with authentication.
If you get a 403 error it only means that you are NOT authenticated any longer, whatever that reason may be.

You believe you are logged in, but if you get a 403 error you are most definitely no longer logged in and need to re-authenticate. Your browser may be showing cached information from a screen that was previously logged in but if you get a 403 error you are no longer authenticated.

I would suggest going to (removed) and logging in to the shared hosting control panel, go to the website and click the button that says "Log in to Admin" and it will perform a SSO log in session with wordpress.

It sounds like whatever management program you are using uses a similar SSO method for logging into your wordpress sites, there is probably something going on with that SSO session they are creating.

This is not a server related issue, server related issue would be server wide and I've been logging into wordpress sites all day without any issue and I have many many customers on that same server who are logging into their sites without any 403 errors.

I have no problem helping you troubleshoot this but this is related specifically to whatever method you are using to authenticate and your local environment and this is not server related, there is nothing I can do on the server side to address a 403 error that is not a global issue, the problem is isolated to your environment."

At first I thought it was my browser, so I tested it on Chrome which I rarely ever use & it's doing it there too.

It's an intermittent thing so one minute the page will load, & the next minute I get the error.

It started on April 6th. I was swamped with a move, but I think it stopped around the 15th although I'm not sure because I didn't work on the site when I was so busy, & now it's back.

I even moved to a whole new city, ISP, etc. & it's still happening.

Please help. I don't even know what SSO is & even if he thinks it's MWP. I already told him I tried to log in manually & I got that error too. sigh

Thanks

[Kailash]

Most like some security tools or software is updated. Sometime ModSecurity can cause this problem.

403 is a forbidden error and it is not related to authentication. Only your hosting provider can check further for the root cause of this problem. If they can't figure it out, it's a time to change the host.

- Kailash

[OurFreeSociety]

Most like some security tools or software is updated. Sometime ModSecurity can cause this problem.

403 is a forbidden error and it is not related to authentication. Only your hosting provider can check further for the root cause of this problem. If they can't figure it out, it's a time to change the host.

- Kailash

But I literally just moved to him 2 months ago. sigh & it was hard enough to find him within my budget & giving me what I need.

I knew it was on his end. sigh

Why is it happening only occasionally? Like today so far everything is fine.

Thanks

[Kailash]

Usually it should not happen frequently. There may be some changes or settings affecting this.

- Kailash