Free SSL and 24*7 support should always be standard.
Most hosting providers, in my opinion, offer a user-friendly help system online.
Imagine having issues with your site and being able to call or write a ticket to have them resolved as soon as possible. You get a response right away, and the issues are resolved, even if it's at midnight.
The idea is that real-time support is required 24 hours a day, seven days a week; it is far more efficient than attempting to solve it yourself by watching videos.
Furthermore, not all difficulties are the same, which makes it difficult to explain in videos.
