End of Life for Parallels HELM 3 and HELM 4

End of Life for Parallels HELM 3 and HELM 4

Parallels has officially announced that Parallels HELM 3 and HELM 4 will reach “End of Life” and “End of Support” status, as of December 31, 2014. Following is their official announcement.

WHMCS Complete Billing and Support

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We would like to notify you that all versions of Parallels Helm will reach “End of Life” and “End of Support” status, as of December 31, 2014. This means that Parallels will cease further development and security fixes and will no longer be accepting technical support requests related to Helm.

Parallels recommends that all customers using Parallels Helm consider migrating to Parallels Plesk 11.5 or to Parallels Plesk Automation 11.5, depending on the version of the software and number of servers you are using.

Why Migrate?

Top reasons for migrating to Parallels Plesk 11.5 or Parallels Plesk Automation 11.5 include:

  • Improve security and protect against known malware exploits
  • Offer more capabilities
  • Simplify administration and reduce costs
  • Increased performance

In addition, Parallels will also provide free, unlimited support to customers who migrate to a Parallels Plesk 11.x Unlimited Domain lease license or to Parallels Plesk Automation 11.5.

Customers using Helm 3 with

Parallels recommends migrating to Parallels Plesk 11.5, since you may not need the additional multi-server management features of Parallels Plesk Automation.

For migration instructions and links to the relevant tools you can access the Parallels Plesk Installation, Upgrade, Migration and Transfer Guide, starting on page 146. We also recommend you read the Parallels Knowledgebase article, How to migrate Helm 3 to Plesk 11.5, in preparation for your migration.

Customers using Helm 4 or Helm 3 with Four or More Active Servers

Parallels recommends migrating to Parallels Plesk Automation 11.5. For medium to large multi-server environments, Parallels Plesk Automation allows you to manage all servers from a single interface on a central management node. In addition, an upcoming release of Parallels Plesk Automation will also enable you to manage VPS containers and virtual machines from the same central management node.

Parallels provides everything you need to migrate to Parallels Plesk Automation, including:

  • A six month Parallels Plesk Automation Management Node license (includes unlimited service nodes and unlimited web sites)
  • A six month Parallels Plesk Automation Billing Node license (includes unlimited accounts)
  • A six month Web Presence Builder license (includes unlimited web sites)
  • 6 months of free technical support service
  • Free migration assistance by a dedicated migration team

Request free migration assistance services now.

Thank you for being a Parallels customer, we appreciate your business.

Regards,

The Parallels Support Team

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